Juice Hosting Inc. Return & Refund Policy
At Juice Hosting Inc., we aim to deliver a seamless and satisfying experience for our customers who purchase our VPN subscriptions. We understand that sometimes things don’t go as planned, and we’re committed to helping resolve any issues that may arise.
1. Return & Refund Eligibility
We provide a 30-day money-back guarantee for all VPN subscription purchases made through our apps. This gives you the opportunity to try our service risk-free. After the first 30 days, all sales are considered final, and no further refunds will be issued.
2. Refund Request Process
To request a refund within 30 days of purchase:
- Please contact our support team at try@fortunesoftware.org with your order details, including the date of purchase, your account information, and a brief explanation of the issue.
- We will review your request and process your refund promptly, typically within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.
3. Refund Limitations
- Refunds will only be issued for purchases made directly through our apps.
- If you have already received a refund for the same subscription within the past 12 months, additional refunds will not be granted.
- After 30 days from the purchase date, no refunds will be issued for any subscription renewals or new purchases, as this time frame is intended for you to fully evaluate our service.
4. Non-Refundable Items
- Subscription Renewals: If you choose to renew your VPN subscription, it is not eligible for a refund after the renewal date.
- Add-ons: Any additional purchases, such as premium features or add-ons, are non-refundable after purchase.
5. Cancellations
If you wish to cancel your VPN subscription at any time, please email try@fortunesoftware.org. Your subscription will remain active until the end of your current billing cycle, and no further charges will be applied thereafter.
6. How to Contact Us
If you have any questions about our return or refund policy, please reach out to us at:
Email: try@fortunesoftware.org
Website: www.fortunesoftware.org
We appreciate your trust in Juice Hosting Inc. and thank you for choosing us for your VPN needs.
